Returns & Exchanges

Due to the perishable nature of our fresh-baked brownies, we cannot accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your brownie box for any signs of transit damage or quality concerns.

• 2.
  Capture Documentation

  If there is an issue, take clear photos of the packaging and the product within 48 hours of delivery to help us process your claim.

• 3.
  Contact Support

  Email our customer care team with your order number and the photos attached so we can review your request for a replacement or store credit.

• 4.
  Resolution Process

  Our team will evaluate your claim within 2-3 business days and, if approved, will initiate a fresh shipment or issue a refund to your original payment method.